Frequently Asked Questions
Click on the commonly asked questions below to find the answers you're looking for.
GENERAL FAQs
Note: These are general, common questions about policies, returns, manuals, customer service, processing, shipping, etc. and not regarding any specific Knight model.
For warranty and repair questions, please scroll down and read through out "WARRANTY AND REPAIR FAQs" section.
The model name of your Knight will be etched into your barrel. It will be near the serial number and where it says “Black Powder Only” and “Knight”. We can not tell you what model you have based on the serial number.
You will determine this by what type of primer you shoot. There are 4 ignition options for Knight Rifles; Bare Primer 209, Full Plastic Jacket 209, Original D.I.S.C and Western Musket or Percussion cap. Bolt action models will be able to shoot any of the 3 models. Plunger action models (such as the MK, LK, BK, TK, etc) will only be able to shoot FPJ or Western ignition.
If you shoot regular 209 primers with no jacket, you have a bare primer model. You will only need the 209 primers to shoot this model. We do have bare primer capper/decappers available HERE that may make it easier for you to load the primer into your rifle.
If your model requires our red primer jackets, you have an FPJ ignition. We have the red jackets available HERE. We have primer loading tools for full plastic jackets available HERE. We also have FPJ capper/decappers available HERE that may make it easier for you to load the jacketed primer into your rifle.
If you have an Original D.I.S.C, unless previously converted, you will have the original disc ignition, which requires our orange primer jackets. We have orange jackets available HERE. If your model requires you to shoot musket or percussion caps, you have a western ignition. You will need the appropriate nipple for your rifle, depending on whether you are shooting Musket caps or Percussion caps, available HERE. All Knight models can use the nipples listed under “Knight Model Nipples” - simply select the version for the caps you are using. You will also need musket or percussion caps to shoot your western ignition, which we do not sell. We also have capper/decappers available HERE, which may make it easier for you to load the cap into your rifle.
No, we can not.
We are manufacturing warehouse only, which is closed to the public. We are not allowed to let customers into our production warehouse. We only do online retail and have no store front. We cannot accept customer drop offs or pick ups of any products of any kind, ever, for repairs or returns. Unfortunately, even if you live down the road from our location and do not want to have to pay for the shipping, it is the only option. You will be turned away if you show up to our location.
All owner’s manuals are available on the home page of our website. CLICK HERE to be linked to the page.
Only certain items are eligible to be returned. Items such as conversion kits, breech plugs and rifles are clearly stated on the site as being final sale; no refunds/no exchanges/no returns. If you have an item other than one of these, the product must be unopened, in its original packaging and unused. If it has been opened or used in any way, we will not accept it and will not issue a refund. When you receive an order, it will contain an invoice and a return form. Attached to your order and found on our invoice will be a sales order number “SOXXXXXX” that will double as your return authorization number. You MUST clearly notate this sales order number on your return packaging. If you fail to return the form back with your return, do not completely fill out and sign and date the return form, or fail to clearly notate your sales order number on your return packaging, then your return will be refused and any refund, replacement or exchange will be denied. If any of the above takes place and your return is deemed invalid, you will not receive your item back unless you contact our customer service at sales@knightrifles.com to pay to have it shipped back to you. Before you send the item back, contact customer service at sales@knightrifles.com with your name, order number and what you will be returning. From there, you will be input into our RMA system and issued an RMA number, which will be provided to you. You MUST include this RMA number on your return label or on the outside of your box, to ensure your return is not rejected by our receiving department. Please do not ship us things without contacting us and following the proper channels.
The address to send your item(s) to will be provided to you by a member of our customer service team along with your RMA number. Upon receiving your item, inspecting it and ensuring that it is unopened, you will receive a refund on the item only, minus the shipping cost and our restocking fee.
All Mountaineers, Disc Extremes and .50 caliber Ultra-Lites will come drilled and tapped for sights and scopes, with fully adjustable fiber optic sights installed.
.45 caliber Ultra-lites in our “OUTLET” have the option to be purchased without being drilled and tapped for sights, and with no sights installed. These models will still be drilled and tapped for scope.
The Peregrine is a scope-only rifle and will come drilled and tapped for scope, but not for sights.
Regulations change often and by state. While we do have an informational page on our website on regulations by state, available HERE, we can not guarantee these are completely up to date or accurate. We are not experts on the regulations of every single state’s muzzleloader hunting seasons. We recommend doing your own thorough research by checking out your state's Fish and Game or Hunting Regulations pages for the current year. Once you know the regulations and what you are able and not able to use, our customer service team would be more than happy to help you find a model that will fit those regulations.
No, we do not. We also can not tell you where you can purchase one. We recommend checking the internet if you are interested.
You can reach our customer service team by emailing sales@knightrifles.com. While our hours are 8am-5pm EST, Monday-Friday, you may send the email at any time. Our customer service team is eager to assist you and will respond to your email as soon as possible. We strive to address all inquiries efficiently and thoroughly, so we kindly ask for your patience and understanding that all questions will be answered in the order they are received. To help streamline our process: please refrain from sending multiple emails as it may lead to delays. For immediate answers to common questions, please read through this FAQ page. Please note, if you email customer service with a question answered on the FAQ page, you will be redirected back here. If you need to place an order, please do so on the website. We appreciate your understanding and thank you for your patience. We look forward to assisting you!
Yes, we can ship to Canada. There are no additional fees or customs that have to be paid, other than shipping. However, our website will not allow you to input an order to be shipped to Canada. If you are in Canada and would like to place an order, please reach out to customer service via email at sales@knightrifles.com with the following information: Your full name, full shipping address, phone number and email address. Please also include the SKU and the quantity of the item you are wanting to order.
Once we have this full information, we will be able to get you a shipping rate. Because of the daily fluctuations on shipping rates to Canada, you must pay for your order the same day you are provided with the shipping quote, and we will ship this same day as well, to avoid overpayment or underpayment on shipping fees.
No, there isn’t. There is nothing we can do either. Our shipping rates come live from FedEx based on your items weight, the size of the envelope or box they have to go in and the location you are shipping them to. We do not choose the shipping rate, nor do we receive any of the money you pay for shipping. 2-day shipping is our available ground shipping and is the cheapest possible rate you can get. We can not ship via USPS or UPS and we can not get you a cheaper ship rate.
No. It is stated on our website multiple times that all items have a 3-5 business day lead time. It is also noted at checkout that your shipping method does not affect your item processing time. Additionally, it is stated at checkout - “Orders placed outside of our office hours will begin processing the next business day. Please be advised that selecting faster shipping methods do not reduce the processing time.” However, we work as quickly and efficiently as possible, as we want to get your product to you as soon as we can. Your 2-day or overnight shipping time will begin AFTER our shop’s processing time, once FedEx has received your package. FedEx will notify you via email with a tracking number once they have received it.
If you received confirmation and have an order number, and your account has been charged, we have received your order and are working on processing it. Until you have received an email notification including a tracking number from FedEx stating they have your package, we are still building/working on/processing your order. We reserve the right to have a 3-5 business day processing time once your order has been placed, unless otherwise stated as an extended lead time for any reason on the site. Please note, orders placed outside of our office hours will not begin processing until the next business day. If you order after 5pm on Friday, your order will not begin processing in our system and thus, your 3-5 business day time frame; will not begin until the following Monday. Please be patient with us. We work as quickly and efficiently as we can.
Knight Warranty and Repair FAQs
Note: Knight Rifles (Modern Muzzleloading, Inc) located in Athens, TN is the only Authorized Warranty diagnosis, repair, and testing center for any Knight Muzzleloader issues. Fill out the Knight Warranty Registration card upon receipt of your muzzleloader and submit to us, so we have all the details on your rifle.
All Knight Rifle products have a 1-year warranty on materials and craftsmanship. If there is an issue within a year of purchase that we deem to be a warranty problem, we will repair or replace at our discretion. After 1-year, all rifles will have a limited lifetime warranty. Our warranty does not cover damage caused by animals, weather/natural disasters, customer modification and/or use/abuse.
Yes. The warranty cards are entered into our database to ensure that each customer's warranty is on file.
If you believe you have a warranty issue, reach out to our customer service via email at sales@knightrifles.com. Please include what model you have and give a detailed description of the issues you are having. The more information we have, the easier it will be for us to help diagnose your problem. We may be able to determine if it is a warranty issue based on email and pictures. In most cases, we will need to see the item in person to determine if it is a warranty issue. If it is deemed a warranty issue by our professionals, your product will be repaired or replaced at our discretion. In these cases, the repair work and return shipping charges will be covered for you. If it is deemed it is not a warranty issue, you will be required to pay shop time ($70 an hour, with a $70 minimum charge), material costs for any materials used to repair, clean, replace parts, and test fire your rifle, as well as shipping to have your repaired item returned to you. If it is determined it is not a warranty issue and you would like your item back with no repair done to it, you will still have to pay the return shipping before we will return it back to you. BEFORE sending in any products for warranty, be sure you have reached out to customer service at sales@knightrifles.com. A member of our customer service team will input you into our RMA system and will issue you an RMA number, which will be provided to you. Please put this RMA number on the label or the outside of the box you send to us. If you don’t complete these steps, you will not be in our RMA system and your package will be rejected by our receiving department. You will be provided with the address to send your item(s) to by a member of customer service along with your RMA number.
Most issues can be solved by reading further into your specific model’s FAQ page. We also recommend thoroughly reading through your models owner’s manual (available here: https://www.muzzleloaders.com/owners-manuals/), thoroughly cleaning your rifle, and checking out our YouTube channel (found here: www.youtube.com/@Muzzleloaders) to see if you can solve your issue to avoid spending unnecessary money.
You can also reach out to our customer service via email at sales@knightrifles.com for help if you do not find the answer to your question on our FAQ page or your owner’s manual. Please include in your email the model you have, along with a detailed account of the problems you are having. The more information we have, the easier it is for us to be able to help diagnose your problem.
Please note: If your question is answered by our FAQ page, you will be redirected back here.
Regarding issues that are complex and cannot be solved easily by the FAQ page, basic trial and error, or our customer service team via email; our gunsmiths can take a look at your item. However, unless it is a warranty issue, which will be determined by our Knight professionals, you will be required to pay our shop rate ($70 an hour, with a $70 minimum charge), as well as material costs for any materials used to repair, clean, replace parts and test fire your rifle. You will also be responsible for shipping costs both to us and back.
BEFORE sending in any products for warranty, be sure you have reached out to customer service at sales@knightrifles.com. A member of our customer service team will input you into our RMA system and will issue you an RMA number, which will be provided to you. Please put this RMA number on the label or the outside of the box you send to us. If you don’t complete these steps, you will not be in our RMA system and your package will be rejected by our receiving department. You will be provided with the address to send your item(s) to by a member of customer service along with your RMA number.
Due to the vast range of Knight Rifles, along with the age of certain models, and teamed with the fact that we are not the original owners of Knight Rifles, and thus, did not ourselves manufacture every model - we do not always have every necessary replacement part, especially on many of the more dated models.
We do have some repair and replacement items available HERE. While we are working on getting every part and piece we have onto our site, we do have a few miscellaneous replacement parts that are not currently available on our website. If you are looking for a part you do not see on our site, please reach out to customer service via email at sales@knightrifles.com and let us know what model you have, and what part(s) you are looking for. If we have them, we will be more than happy to let you know the price and put in an order for anything you may need.